Job Description

Job: Desktop Support

Location: London, full time on site

Duration: Until December 2025

Rate: .00 per day umbrella

About the Role

We are seeking a proactive and customer-focused Desktop Support and Technology Bar Associate to join our IT team. In this 2nd Line IT support role, you will play a vital part in ensuring the seamless operation of our desktop and desk-side environments, including hardware, software, video conferencing, and mobile devices.

This role is based at our Technology Bar area and offers the opportunity to provide hands-on IT support while collaborating with various teams to resolve technical challenges effectively.

Key Responsibilities

• IT Support:
  • Provide walk-up and email support for desktop and desk-side environments, handling tickets and escalating as needed.
  • Administer PC builds, application software, SCCM, and printing.
  • Offer primary support for video conferencing systems and perform daily checks for meeting rooms, printers, and IT equipment.
• Collaboration & Coordination:
  • Liaise with 3rd-level support teams for complex issues and coordinate with external vendors to troubleshoot and resolve technical problems.
  • Support and contribute to IT projects, including large-scale equipment moves and infrastructure enhancements.
• System Administration:
  • Maintain workstation and server environments, ensuring high availability and stability.
  • Perform workstation patching, testing, and deployment to maintain a secure IT environment.
  • Document resolutions and update knowledge base articles to share learnings and best practices.
• Shift Rotations & Flexibility:
  • Participate in a shift rota providing coverage from 07:00 to 19:00, Monday to Friday.
  • Occasionally assist with systems infrastructure support, including Lenovo/HP/Dell workstations, Windows OS, SANs, and telephony systems.

What We're Looking For

• Experience in 2nd Line IT support with strong troubleshooting skills for Windows OS, Citrix Receiver, MS Office, and associated hardware/peripherals.
• Knowledge of workstation builds, patch management, and IT infrastructure tools.
• Excellent communication skills to support colleagues across the EMEA region, with cultural and language awareness.
• Proven ability to work independently and collaboratively within a team.
• Willingness to be flexible and adaptable to meet business needs.

Why Join Us?

This role offers a dynamic and engaging environment where you will contribute to essential IT operations while expanding your technical expertise. You'll work closely with talented professionals and play a crucial part in supporting our business functions.

Candidates will ideally show evidence of the above in their CV to be considered please click the "apply" button.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.