Job Description

Role Title: Service Level Reporting Manager

Duration: Contract to run until 04/07/2025

Location: Sailsbury (100% Office based)

Rate: up to £550p/d Umbrella inside IR35

Clearance required: Active Security Clearance

Role purpose / summary

Conduct thorough analyses of service requirements and compare them with Service Level Agreements (SLAs) to compliance.

Prepare and present regular reports to senior management on service performance, key metrics, and improvement initiatives.

Build and maintain strong relationships with stakeholders to understand their requirements and gather feedback to enhance the SLA process.

Proactively identify opportunities for service improvement and recommend and implement process enhancements, tools, or technologies.

Ensure that all service levels adhere as per best practices.

Provide expert problem management support for high-profile client issues and ensure root-cause analysis is conducted with corrective actions implemented.

Your skills and experience

ITIL V4 Foundation certification required, further ITIL certifications are desired

Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts.

Proficiency in data analysis

Strong understanding of service management principles and practices.

Ability to work collaboratively with cross-functional teams.

Detail-oriented with organisational skills

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply