Job Description

Availability and Capacity Manager

Location: Salisbury - 100% onsite

Rate: £600 per day - Umbrella only

Active Security Clearance Required

Here we have a great opportunity to join our team as an Availability & Capacity Manager! As an Availability & Capacity Manager, you will ensure the efficient and effective management of IT resources to meet current and future business demands.

Your primary responsibilities include overseeing the Capacity, Availability, and Demand Processes, aligning IT capacity with business requirements.

Key responsibilities include:

Acting as the owner of Capacity Management, Availability & Demand Processes: Oversee and ensure adherence to policies, handling all related activities efficiently.

Capacity Planning and Forecasting: Establish and maintain plans for current and future demands, track IT resource usage, and forecast needs considering service level agreements and other performance requirements. Working closely with the Digital Partnership monitoring teams, promptly identify capacity issues, provide capacity/availability trending information to allow for effective forecasting.

Stakeholder Collaboration: Act as a subject matter expert for capacity and availability related issues, collaborate with other Service Management departments, and ensure stakeholder resources are identified and coached.

Performance Improvement: Assess incidents and problems, implement appropriate capacity IT changes to enhance performance, and ensure service levels are met. Develop and propose scenarios for addressing capacity constraints and define associated costs, risks, and benefits of each.

Reporting and Relationship Management: Produce high-quality reports and manage associated actions, maintain and improve Problem Management documentation, build effective working relationships with customers and suppliers, and lead operational and management-oriented meetings.

You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

Skills and experience:

Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.

ITIL V4 Foundation certification required, further ITIL certifications are desired.

Decent knowledge of computer systems, integration, and architecture concepts .

Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts.

Understanding of cross systems interrelations in context of the global business process.

Understanding of Service Management Framework.

Quality documentation and report writing ability.

General management skills (time management, communication skills and staff management), experience of managing meetings, and problem-solving skills desired.

Experience of working with 3rd parties.

Security clearance:

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process