Job Description

Boden Group are working with a Contractor on a leading luxury brand based in N7, this contract is due to start on the 2nd January, and will be up until the end of April 2025.

As an FM Co-Ordinator you will have an FM services background with an understanding of FM processes and Health & Safety and be able to demonstrable experience in supporting complex contracts to a variety of different clients.

You will support operational delivery of the facilities management services, ensuring that these are being delivered to the highest standards in accordance with client and customer expectations.

You will oversee our customer interfaces whilst aligning our company values throughout your everyday tasks. You will be the first point for any client concerns and must demonstrate great experience in client management.

You will be an excellent communicator, approachable with knowledge of delivering FM services to the highest standard.

The FM Co-Ordinator will continuously drive for operational improvement to ensure first-class client relationships and the delivery of exceptional customer service levels are achieved at all times

• Maintaining company H&S processes and overseeing the implementation of H&S procedures across all works being undertaken.
  
• Planning PPMs, ensuring works are carried out on time and ensuring that all information is provided upon completion and the highest standards are met.
  
• Manage internal and external stakeholders, including clients, customers, and subcontractors, to ensure service levels and expectation are met within agreed KPI's and SLA's.
• Ensure the quality of all sub-contractors delivering our services is of the highest standard and meets expectations.
• Ensure RAMS, Induction and Permit to work processes are followed for all works being undertaken.

• Maintain a safe work environment for all employees, clients and subcontractors.

Interviews to be held next week via teams, due to the nature of this role it will be extremely customer facing and will have the highest expectations around performance.