Job Description

Homeless Prevention Officer
Conwy, North Wales
Temporary
Full-time
Are you passionate about making a difference in the lives of those at risk of homelessness? Join a dynamic team within Conwy's Regulatory & Housing Services as a Homeless Prevention Officer to deliver tailored interventions and support to those in need.
THE ROLE
As a Homeless Prevention Officer, you will take a person-centred approach to case management, working to prevent homelessness and supporting those affected.
Key responsibilities include:

• Delivering advice and information on housing options to individuals and families at risk of homelessness.
• Developing and implementing Personal Housing Plans with a focus on "reasonable steps" to prevent or relieve homelessness.
• Liaising with partner agencies, including health, social care, and law enforcement, to address housing needs.
• Supporting access to the private rental sector by fostering positive relationships with landlords and letting agents.
• Maintaining accurate and secure case records for effective case management and reporting.
• Conducting outreach activities and home visits to deliver community-based support.
• Championing excellent customer service and ensuring compliance with GDPR and safeguarding protocols.

THE CANDIDATE
The ideal candidate will have previous experience in a similar role, working with vulnerable individuals and families in housing need.
Additional requirements include:

• Knowledge of housing legislation, particularly the Housing (Wales) Act 2014.
• Experience in multi-agency collaboration and case management.
• Strong IT skills, including proficiency in Microsoft Office and database management.
• The ability to work under pressure, managing a diverse and demanding caseload.
• A commitment to equality, diversity, and delivering high-quality customer service.

THE CONTRACT

• Temporary - 3 months ongoing
• The pay rate for the role is 20.00 per hour LTD company rate. The PAYE equivalent is 17.05 per hour, inclusive of holiday.

HOW TO APPLY
To apply for this role, please email a copy of your CV to (url removed) or call (phone number removed) to discuss the role in more detail!
If the role is more suited to someone you know, we offer a 250 referral bonus for every successfully referred candidate!