Job Description

A Housing Association is currently looking for some Insurance Officers on a temporary basis for about 3 months

Key responsibilities

Manage the insurance mailbox on a day-to-day basis, ensuring effective prioritisation.

Assist the Insurance Manager with the annual insurance renewal process where needed.

Promote and raise awareness of insurance risks within the organisation
Liaise with insurers, loss adjusters, and surveyors to process claims for the Group.
Initiate and effectively manage insurance claims throughout their lifecycle, accurately recording all required data where needed.

Collaborate with housing Officers, repairs teams, complaints teams and legal in order to review and process claims.

Handle correspondence providing advice across the group in respect of insurance matters.

Utilising in-house systems to obtain appropriate information such as repair records, inspection records, tenancy/lease agreements.

Using pre-drafted letters, write to insurers, loss adjusters, solicitors and claimants/residents.

Maintain positive and effective working relationships with colleagues from across the group to enable effective communication, problem-solving, and a supportive environment for all insurance related matters.

PAYE 20.29 Umbrella 26.68

Hybrid role, 3 days based in the office

Essential requirements

Experience working in the housing and or insurance sector, particularly with large, dispersed organisations.

Proficiency in managing insurance-related administrative tasks, including claims processing.

Ability to liaise with insurance professionals and internal staff to ensure efficient claims handling.

Strong organisational skills to maintain filing and record-keeping systems.

An understanding of managing insurance portfolios for large organisations, supported by experience.

Understanding of risks within a social housing environment.