Job Description

Visiting Officer
Enfield, London
Temporary
Full Time
Are you ready to deliver a customer-focused, professional visiting service in a dynamic local government environment? Join Enfield Council as a Visiting Officer and make a difference in the community by supporting vital financial assessments and income-related services.

THE ROLE
As a Visiting Officer, you will play a key role in providing a high-quality visiting collection and assessment service across the Assessment Hub.
Key responsibilities:

• Conduct inspections of empty or altered properties.
• Carry out residency checks and verification assessment visits.
• Assist housebound or vulnerable customers with no advocacy or family support.
• Handle income-related collection visits and assessments for council reductions or reliefs.
• Offer clear, technical advice to customers, ensuring a positive and professional experience.
• Maintain up-to-date records of customer interactions and work undertaken.
• Collaborate with colleagues to improve processes and adopt efficient ways of working.

THE CANDIDATE
We are seeking a candidate with a proven track record in a similar role, with strong technical and communication skills.
Key requirements:

• Experience in delivering visiting services within a collection/assessment environment.
• Familiarity with income-related assessments, changes in circumstances, and claims.
• Strong IT proficiency and technical knowledge.
• Excellent written and oral communication skills.
• A commitment to continuous professional development.

THE CONTRACT
Temporary - 3 months
The pay rate for the role is 24.50 per hour LTD company rate. The PAYE equivalent is 20.89 to per hour, inclusive of holiday.

HOW TO APPLY
To apply for this role, please email a copy of your CV to (url removed) or call (phone number removed) to discuss the role in more detail!
If the role is more suited to someone you know, we offer a 250 referral bonus for every successfully referred candidate!