Job Description

The Role

As part of the Business Operations Team, reporting to the Recruitment Business Operations Lead, this role provides management oversight of a variety of centralised operational teams and activities.

Management of the teams and activities are currently related to:

Recruitment Hub

Operational responsibility for leading the Recruitment Hub Team and ensuring the effective and efficient delivery of services to existing and future customers in line with service metrics

Insights & Reporting

Accurately report on performance against resource demand highlighting areas of success or risk supporting the CoE in the creation of a more effective demand capture process.

Analyse data creating data insights that can be used to identify areas for Optimisation in our performance driving increased operational excellence delivering a better employee and user experience.

Support for pan-recruitment operations reporting (e.g. Operational Reviews, Business Reviews)

Operational Administration

Centralised administration of purchase order management, vendor management, Support to IBP submissions and reporting.

This offering will grow as we look to centralize more across the teams allowing the operational teams to focus on the recruitment and onboarding activities.

Role Responsibilities:

Not limited to...

Act as the main point of contact and coordinator for all Recruitment and Onboarding reporting for EBS, COE and broader Shared Services management meetings ensuring that there is consistency in format and messaging.

Co-ordinate the reporting requirements and liaise with those responsible for providing the data ( Data Analysts in EBS or COE) to ensure our reporting requirements are met and there is a common approach to data for all the operational teams

Lead the assessment of all operational insights; e.g. the UX Accelerator feedback, SNow dashboards, Incidents and defects. Analyse the data, look for trends and recommend areas to be investigated. Co-ordinate with the CI Manager to get these raised and actioned as required ensuring priorities are determined

Agree and calibrate the KPI's and SPI's set across the teams and with suppliers ensuring standards of performance are fair and a consistent approach is taken across the operational teams and the service being provided meets the criteria.

Analyse and evaluate the SNow performance dashboards. Ensuring that the data being used to record and report the level we provide is correct and meaningful. Understand where our data is different from other EBS teams and ensure our data is not distorted by this. Ensure that the SNow dashboards are topical, there is consistency across the teams and operational dashboards align to the EBS dashboard

Be responsible for ensuring process governance is followed and work instructions are maintained within the Business Management System - this may involve working closely with the process excellence team and Shared Service Quality team

What BAE Systems are looking for, from you:

Operational experience ideally within shared service or a recruitment and Onboarding environment

Understanding how various data sources can be used

Business management experience ideally working with resourcing levels and reporting

Quality driven, ensuring consistency and compliance

Understand data analytics and messaging

Understands the business strategies and priorities and deliver solutions that best meet them

Has an understanding of Governance and control frameworks

Ability to interrogate data

Ability to deal with and resolve difficult and emotive situations

Security Requirements: BPSS

This role requires you to obtain a basic disclosure along with employment reference checks before starting.

The Umbrella rate quoted above is the Gross Umbrella rate (i.e. the rate we pay to the Umbrella Company inclusive of ALL employment costs). Please note, the rate paid by the Umbrella will be less, as will a Limited Deemed rate or Agency PAYE rate. Please get in touch to discuss the rates via these different payment vehicles