Job Description

Are you experienced in delivering housing advice and homelessness prevention services? Do you have in-depth knowledge of the Housing (Wales) Act 2014 and a proven track record in handling complex casework under this legislation? If so, we want to hear from you!

We are looking for a dedicated Housing Advice and Prevention Officer to join our team and make a meaningful impact on the lives of individuals and families facing housing challenges.

Key Responsibilities:Homelessness Case Reviews:

* Undertake senior officer reviews of homelessness cases under the Housing (Wales) Act 2014, ensuring decisions are lawful, fair, and transparent.

* Respond to statutory reviews of decisions, including those related to the suitability of accommodation, with well-reasoned and clear written responses.

What We’re Looking For:

* Extensive knowledge and practical experience of the Housing (Wales) Act 2014, particularly casework related to homelessness prevention and statutory reviews.

* Experience in homelessness prevention, housing advice, or similar frontline roles.

* Strong report-writing skills, with the ability to articulate complex casework decisions clearly and professionally.

* Excellent communication skills and the ability to manage relationships with stakeholders, including elected representatives and other public bodies.

* Proven ability to handle complaints and sensitive issues with empathy, tact, and a problem-solving approach