Job Description

Customer Service Advisor – Inbound Calls

3-month contract, full time

£13.03 per hour

Pride Park, Derby

Are you ready for a career change?

Join our client, Severn Trent Water (STW). We’re looking for passionate individuals to help Severn Trent make a difference for their customers.

No experience in the water industry?

No problem. STW value the right attitude and are looking for people who want to make an impact.

Apply now.

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Key Information

• Customer-Focused Service:

STW prioritise their customers, offering personalized, end-to-end support with no departmental barriers or red tape.

• A Unique Culture:

Working at STW is like nowhere else. Their supportive and dynamic environment fosters growth and innovation.

• Location & Hours:

Based in the Derby office (Pride Park), with 37 hours per week, Monday to Friday, 8:00 AM to 6:00 PM.

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What We’re Looking For

• Customer Interaction:

Handle customer inquiries via phone and email, offering tailored solutions.

• Problem-Solving:

Think on your feet to resolve unique challenges in a fast-paced environment.

• Teamwork:

Collaborate with colleagues who share a passion for customer service.

• Ownership & Empowerment:

Take full responsibility for customer issues, making decisions to improve service.

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Benefits

• Competitive Salary: £13.03 per hour (£25,396.88 pro rata)

• Generous Holiday: 33 days (pro rata)

• Training & Development: Ongoing support through our ‘Academy’

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How to Apply

Ready to join us? Ensure your CV is updated and apply now