Job Description

• Location: Covering Orpington/St Mary's Cray
• Job Type: Full-time / temp 3 month contract
• Salary: 19.75 PAYE / 24.52 Umbrella

Join a dedicated team as a Neighbourhood Officer for a Large Social Housing Assocation, where you will play a crucial role in making the neighbourhoods desirable places to live.

This position involves understanding local needs, collaborating with teams, resident groups, and external partners to ensure our estates are clean, safe, and well-maintained. You will also be instrumental in planning and delivering improvements, investigating tenancy breaches, supporting vulnerable customers, and addressing anti-social behaviour effectively.

• Develop and implement neighbourhood plans and local offers tailored to community needs.
• Conduct regular estate inspections, prioritising fire safety and other risk assessments.
• Collaborate with local residents' groups to enhance community facilities, activities, and events.
• Work closely with local partners, including neighbourhood safety teams and youth services, to address safety and anti-social behaviour (ASB) issues.
• Coordinate with various departments to facilitate neighbourhood improvements.
• Conduct visits to residents in breach of tenancy agreements or those requiring additional support.
• Manage property viewings, tenancy sign-ups, and assignments.
• Represent the organisation in court, provide witness statements, and handle evictions and related legal matters.
• Perform property condition checks and assist in major incidents, including tenant decanting.

• Strong customer focus and enjoyment in community engagement.
• Ability to develop effective working relationships with both internal teams and external agencies.
• Full UK Driving Licence and own vehicle
• Confidence in working independently and a proactive approach to problem-solving.
• Resilience and adaptability to change, with a positive attitude towards new challenges.
• Excellent communication skills, capable of tailoring messages to different audiences.
• Experience in customer service and direct customer interactions.
• Proven track record of working collaboratively to meet plans and targets.
• Ability to exercise sound judgement in various situations.

To apply for the Neighbourhood Officer position, please submit your CV detailing your relevant experience OR send your CV to me at