Job Description

Tenancy and Estates Case Manager

Location: Taunton TA1
Salary: 16.50 per hour (PAYE) / 20.72 per hour (LTD)
Contract Type: Temporary

Are you an experienced housing professional passionate about making a difference in the lives of vulnerable individuals? We are recruiting for a Tenancy and Estates Case Manager to support and sustain tenancies while addressing a range of housing-related enquiries and challenges.

Key Responsibilities:

• Be accessible to customers, handling all housing-related enquiries from initial tenancy advice to managing complex cases.
• Provide comprehensive support to vulnerable customers, ensuring their tenancies are sustained.
• Oversee the administration and management of (Apply online only) social housing tenancies, ensuring adherence to housing policies and procedures.
• Maintain accurate records of all customer interactions on the Open Housing System.
• Regularly engage with vulnerable individuals, offering tailored support and guidance.

About You:

• Proven experience in working with vulnerable individuals and managing complex tenancy issues.
• Strong knowledge of housing laws, policies, and regulations.
• Exceptional interpersonal skills with the ability to manage diverse responsibilities effectively.
• Attention to detail and a commitment to maintaining accurate records.

This is a rewarding opportunity to make a meaningful impact in the community while advancing your career in social housing.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on (phone number removed) or send an email to (url removed)