Job Description

User Researcher

3 Month initial Contract

Remote

SC Clearance is Essential

£450 - £500pd depending on experience

Position Overview:

We are seeking a detail-oriented User Research Specialist to join our dynamic team. This role will be instrumental in enhancing our existing services through comprehensive Discovery work. The ideal candidate will be responsible for conducting thorough user-centred design research to ensure our products continue to meet user needs and adapt to include our virtual offerings.

Key Responsibilities:

Conduct a full review of service feedback since launch to identify gaps and areas for improvement.

Engage with users to gather insights and feedback, ensuring their needs are at the forefront of our design process.

Collaborate with cross-functional teams to develop research, content, and service design that supports the availability of services for overseas customers.

Create prioritised backlog tickets based on research findings to facilitate new developments

Ensure the new system is robust, efficient, and capable of delivering promised benefits to customers