Job Description

Our client, a prominent player in the HR and administration sector, is currently seeking a dedicated Sales Administrator for a fixed-term position. This role is pivotal in ensuring smooth sales operations and customer satisfaction through meticulous administrative support and excellent customer service.

Key Responsibilities:

Handle enquiries from customers regarding products, services and order status

Respond to customer inquiries and resolve issues in a timely manner

Ensure customer information is accurate and up to date in company records

Provide administration support for quotations of all new projects

Liaise with material control and manufacturing departments for delivery promises

Book out service exchanges, repair transmissions, and spring couplings

Input and book out spare part orders

Maintain up-to-date records on outstanding transmissions with customers

Process and track sales orders, ensuring timely delivery and customer satisfaction

Support the warranty claim system in collaboration with other team members and the service team

Carry out back-to-back ordering for parts from Germany when required

Liaise with Germany to progress urgent orders

Assist in other company projects or tasks as and when required

Job Requirements:

Experience in technical mechanical sales administration

Experience of dealing directly with customers

Commercial acumen

Good telephone manner

Proficiency in Microsoft Excel and Word

Excellent communication skills

Strong organisational and multi-tasking skills

Benefits:

Fixed-term position with potential opportunities for career growth

Engaging and dynamic work environment

Opportunity to work closely with a variety of departments

Comprehensive employee benefits package

If you have a background in sales administration and are eager to contribute to a thriving team, we would love to hear from you. Apply now to join our client's dedicated HR and administration team