Job Description

Customer Service Assistant (Barrow branch) - 35 hours per week

Are you a people person with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic work environment? If so, we have a fantastic opportunity for you to join our client's customer service team as a Customer Service Assistant. This position is to cover maternity leave however has the potential to become a permanent post.

Our client is a leading company is a leading Building Society that is known for their commitment to delivering outstanding customer experiences. With a strong focus on providing quality products and services, they have built a loyal customer base and are looking to expand their team.

As a Customer Service Assistant, you will be an integral part of their customer service department, responsible for providing excellent support to their valued customers. This is a diverse role that will involve handling customer inquiries, resolving issues, and ensuring customer satisfaction at all times.

Key Responsibilities:

Responding to customer enquiries promptly and professionally

Providing accurate information about products, services, and promotions

Escalating complex cases to senior team members when necessary

Maintaining a high level of product knowledge to provide accurate and up-to-date information

Documenting customer interactions and updating customer records

Collaborating with other departments to ensure seamless customer experiencesRequirements:

Previous customer service experience in a fast-paced environment

Excellent communication and interpersonal skills

Strong problem-solving abilities and the ability to remain calm under pressure

Attention to detail and accuracy in handling customer inquiries

Proficiency in using customer service software and systems

Flexibility to work in rotating shifts, including weekends and holidaysBenefits and Perks:

Competitive salary and attractive benefits package

Opportunities for career growth and development

Friendly and supportive work environment

Team-building activities and events

Training and ongoing support to enhance your customer service skillsIf you are a dedicated and enthusiastic individual who is ready to take on new challenges and provide exceptional customer service, we would love to hear from you. Join our client's team and be part of their success story!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website