Job Description

Your new company
This is a new and exciting job joining a call centre environment for my Ipswich-based client.
Your new role
This is a newly created Temporary Customer Services Advisor with an immediate start and an expected duration through to March 2025. You will be joining an experienced team; your duties will be varied and include:

• Providing customers with prompt, effective and courteous front line service.
• Working as part of the primary team who answers switchboard calls.
• Data processing into CRM system, responding to complex enquiries.
• Ensuring that customers are provided with relevant information and agree further follow-up actions.

• Knowledge of MS Outlook, the Internet or similar software
• Experience working in a customer-facing environment.
• The ability to find research and extract information.
• Proven experience in research and problem-solving
• Good level of communication skills, both written and verbal
• A confident, approachable manner with the ability to communicate with a range of people.
• Able to deal effectively with difficult/emotional customers in potentially stressful situations and with sensitive and confidential information.

• An immediate start (expected duration through to March 2025)
• Hourly rate £15.54 including holiday pay
• Subsidised parking
• 37 hours a week (2 shift patterns) Monday to Friday