Job Description

Manpower are looking for an experienced Customer Service/Warehouse Administrator to join our national client based in Tyseley.

Monday - Friday
13.25 per hour
08:00 - 18:00 (37.5 hours a week, hours to be agreed)
Temporary on going
MUST HAVE PREVIOUS EXPERIENCE IN A WAREHOUSE ADMIN POSITION

Interviews to take play Thursday 19th and Friday 20th December

Main Duties:

• Primary responsibility will be the entry and processing of data within the customers SAP system.
• Claim handling and reporting via customers SAP system.
• Undertake investigations of claims between both customer system and own system for discrepancies, shortages and damages of both outbound customer deliveries, inbound supplier receipts, and on-site stock issues.
• Monitor, investigation, and rectification of any EDI orders failure, primarily via SAP or escalate to SAP help desk where required if not resolved.
• Daily communication with the customers Service and Logistics teams and ensure service excellence.
• Provide timely updates to the customer via the SAP system, or via email, Teams, and telephone.
• Act as the primary contact with the customers Service and Logistics Teams
• Participate in site meetings and client conference calls, as required.

• Experience data entry and using SAP, or equivalent systems (such as order management, or global freight systems).
• Numeric and a confident compiling information and data.
• Ability to understand and execute new processes.
• Excellent knowledge of MS Office features especially Excel.
• Confident communicator, written and oral.
• Friendly interpersonal skills.
• Understand and respect the company confidentiality and compliance guidelines (code of conduct).
• Strong affinity with required client quality standards.