Job Description

Accommodation Support Officer
Doncaster
Temporary Accommodation
12 Weeks
37 Hours Per Week

A local authority in Doncaster are recruiting for an experienced Accommodation Support Officer to support and assist customers in temporary accommodation, helping them transition into independent living.

THE ROLE:
As an Accommodation Support Officer, you will be responsible for finding suitable interim accommodation for customers, placing them in temporary housing, and supporting their transition to independent living.

• Ensure all temporary accommodation is fully equipped, clean, and in good repair.
• Find suitable alternative temporary accommodation for customers when current stock is unsuitable.
• Conduct sign-ups to temporary accommodation under a license agreement and assist with housing benefit applications.
• Resolve tenancy issues and enforce occupancy agreements when necessary.
• Liaise with Legal Services for enforcement actions and prepare cases for court.
• Update internal systems regarding temporary accommodation placements and subsequent moves.
• Support customers in temporary accommodation to move into settled accommodation.
• Maximize rental income by recovering rent arrears through various methods.
• Work with rough sleepers and partner agencies to support them into independent living.
• Provide specialist advice to customers experiencing domestic abuse.
• Manage customer expectations to achieve sustainable accommodation outcomes.

THE CANDIDATE:
The ideal candidate will have previous experience in a similar role and the following qualifications and skills:

• Knowledge of Part 6 and 7 of the Housing Act and experience using homeless legislation.
• Understanding of equality and diversity, health and safety, and value for money principles.
• Experience working with internal and external agencies such as Social Services and the Police.
• Experience applying policies and procedures related to tenancy conditions and income management.
• Hold a full UK driving license and access to a vehicle for business usage.

THE CONTRACT:
37 Hours Per Week, 08:30 to 17:00 Monday to Friday
12 Weeks (potential temp to perm)

HOW TO APPLY:
To apply for this role, please email a copy of your CV to lee org . uk or call on (phone number removed) to discuss the role in more detail!
If the role is more suited to someone you know, we offer a 250 referral bonus for every successfully referred candidate!