Job Description

Call Handler

Location - Swadlincote

Pay - £11.44

Hours - Flexible Hours Monday - Friday day time shifts (phone number removed) you can stick to one shift

Are you seeking an opportunity to work with a rewarding & growing company, that puts its patients & people first. A leading provider of homecare is looking to add to its bookings team with immediate positions

Customer focus

If you always put the customer first and have a passion for helping people and creating an outstanding customer experience, then you could be the perfect fit for this role of Call Handler. Your natural telephone manner and people skills will be highly valued by your customers, team mates and manager in this role.

General skills

You will have:

The ability to make outbound follow up calls to expectant patients - it is important to note that these are not cold calls of any sort, they are follow up calls to patients who are waiting to be booked in for an appointment.

The ability to work unsupervised and deliver quality work across multiple tasks within required deadlines

Excellent communication - oral and written and a good telephone manner

Excellent listening skills

An ability to be empathetic to the customer

Have a natural desire and passion to help customers and come to an efficient resolution with an ownership of the customer's problem

Ability to work between multiple operating systems

Basic computer literacy and keyboard skills

A good knowledge of basic Microsoft Word, Excel and familiarity with using the internet

Personal traits

As a Call Handler you will be:

Efficient and accurate in your work

Positive and approachable in your manner

A good team player

Enthusiasm to develop your skills and knowledge

Adaptable to change and willing to embrace new ideas and processes

Main Duties/Responsibilities

In this role you will:

- Complete telephony, digital and admin-based tasks to service customer queries

- Making outbound calls to patient listings, booking them in for appointments.

- Provide an outstanding service experience to customers by managing various inbound queries that could relate to anything specific to the business, team and/or sector you're working in

- Ensure you are providing each and every customer with an enjoyable customer service experience, by providing a high level of customer care and attention at all times

As a representative of the company, you will contribute to the lasting impression a customer will have and so it is important that you consistently demonstrate the values and behaviours of the business you're working for to ensure their service experience leaves a positive lasting impression

-Build long-lasting professional relationships with customers that will exceed their expectations and you will demonstrate this in managing both inbound and/or outbound customer queries

-Take ownership of customer problems, solving them at first point of contact and escalate when required

-Complete data entry and processing; you will maintain data entry protocols and carefully record other information throughout your day

-Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues

-Attend meetings with your team members and supervisor

Qualifications/Licences/Certifications/Experience

No formal qualifications or certificates required

Basic Maths, English and computer skills are required

Desirable:

Customer service experience, face-to-face or over the phone in any capacity.

Customer focus

So, if you're ready to be the first point of contact for our customers, and have the ability to help them no matter what the issue, then apply with us today.

Full CV'S with relevant work experience will be reviewed against the skill requirements of this vacancy, we will approach to make an initial screening call within 48 business hours of your application.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people