Job Description

Job Title: Applications Supervisor

Salary: £33,000 depending on experience

12 month FTC

Location: Milton Keynes

Benefits include: 24 days annual leave, hybrid working, flexible benefits package

We are working in partnership with one on Milton Keynes’s employers of choice, who are looking for an experienced people manager to join their business as an Applications Supervisor.

As Applications Supervisor you will be required to motivate, train and plan resource in order to deliver a streamlined and positive customer service experience for our key stakeholders.

The Applications Supervisor will be responsible for maintaining a reputation for excellence by providing a first-class service and ensuring the team delivers accurate and ‘right first time’ information to all enquirers in line with department targets.

The team are highly motivated in processing membership applications for students and members from other professional bodies.

Benefits for an Applications Supervisor

* 35-hour week

* Hybrid working after training

* Professional growth and training opportunities

* A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plans

Key responsibilities for an Applications Supervisor

* Support users through multiple platforms in relation to the company qualifications, products, events and benefits and take responsibility for supporting individuals into membership.

* Drive member growth and meet retention targets.

* Ensure the accurate processing and management applications, registration, cessations and readmissions for members.

* Work with internal and external stakeholders to deliver a seamless process for users across all channels.

* Ensure individuals meet eligibility and regulatory requirements.

* Ensure that users’ contact information is up to date.

* Create, support and maintain information for non-regulated firms.

* Manage and resolve escalated complaints.

* Have a leading role in the selection and development of a multi-disciplinary team

* Motivate and lead team to achieve targets and goals, and encourage a strong ‘one-team’ atmosphere.

* Support self-serve solutions and ‘right first time’ response within the team through internal knowledge bank and web resources.

* Plan and organise workload and resource to deliver excellent service across all channels

Key skills for an Applications Supervisor

* Exceptional customer service skills and proven experience in resolving complaints

* Strong IT skills, including Word, Excel, CRM and databases

* Demonstrated ability to lead a team to deliver to challenging targets

* Ability to use and interpret operational data to deliver insight

* Proven resource planning in a target driven environment

* Reporting and measuring performance against key targets.

* Experience with training and developing high performance teams

If you are interested in this role, please apply here