Job Description

Your new company

Working with a company who is recognised as a Top 50 Inclusive employer, as well as listed by The Sunday Times Best Places to Work 2024.

You will work for an organisation that puts people first, located in the heart of Birmingham city centre. This organisation is a housing organisation who works with the community and homes and services across the Midlands that help people to live independently.

Your new role

The primary purpose of this role is to support the Technology & Transformation Department to deliver the corporate plan by supporting the delivery of the portfolio by working with others to contribute to the success of projects and small changes. Providing specialist system and process knowledge ensuring the effective implementation and development of technologies, and understanding the needs of customers and the suitability of solutions to meet that need, as well as ensuring all system changes are effectively impact assessed, documented and transitioned to business as usual.

What you'll need to succeed

* Be the system and process expert for technologies used, bringing the technical 'know-how' to the projects and changes you are assigned.* Work with internal customers to understand their needs in depth using a range of techniques to gather information e.g. workshops, show and tells, shadowing etc. Challenge perceived needs to identify true business drivers and requirements.

* Provide advice and guidance to colleagues requesting a change; iterating system, financial, governance, process, timescale, architecture, infrastructure, data privacy and information security considerations.

* Champion brilliant process design, ensuring opportunities are maximised during change delivery to analyse and optimise business processes.

* In collaboration with customers and IT colleagues, analyse options to propose solutions which meet the requirements of the business, ensuring that existing technologies are explored in

the first instance and where the existing IT Landscape cannot fulfil, research and investigate new solutions.

* Fully impact assess any changes and work with T&T colleagues to ensure the recommended solution will fit within existing architecture, infrastructure and security principles.

* Recommend and take accountability for solution proposed and manage stakeholder expectation accordingly on any gaps or issues identified.

* Where new solutions are required, configure and implement solutions end to end, considering the effective embedding of change within the wider business and handover to BAU.

* Implement/configure technologies in accordance with IT processes.

* Work with the Test Analysts to define test plans, undertaking systems testing and facilitating User Acceptance Testing, where required.

* Understand product roadmaps, and use this knowledge to recommend internal business process improvements or solution opportunities.

* Produce and maintain all relevant documentation, ensuring this is kept up to date.

* Mentor other colleagues, building their knowledge of system support and development. Contribute to the improvement of the business systems analyst processes including creation of templates, guidance etc.

What you'll get in return

3 days in the office 2 days working from home (business need dependent)

Annual leave 25 days plus Bank Holidays

Pension - matched contributions starting at 4%, can increase to a max of 8%

Life Assurance - 3 x salary in the pension, 1 x salary if not in the pension

Medicash benefit - health cash plan

Cover the cost of 1 professional membership

Opportunities for progression, training and development

Brilliant benefits portal - household shopping discounts, dining out etc

Employee Assistance Programme, BUPA health and wellbeing advice, membership rates at gyms, flu jabs and eye car vouchers.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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