Job Description

Job Purpose: -
To deliver high quality housing options and advice to homeless households and others in housing need.

• Provide all aspects of casework from contact / initial application, assessment, decision, provision of prevention and relief assistance.
• Assist vulnerable customers to access and engage in services; offering advice and support on all options; advocating and negotiating on behalf of customers; and
• Work closely with other agencies externally and internally to provide options, prevent, and relieve homelessness and to provide for other household needs.
• Be required to undertake home visits for some customers to assist with the prevention of homelessness.
• Excellent communication and networking skills to build positive relationships and support customers to take ownership in addressing their housing and other needs.
• Understanding, knowledge and awareness of housing need, homelessness issues, relevant legal context and associated service provision.
• Excellent casework practice and strive for best practice in support of the team and service.
• Initiative, be effective in organising, planning, and prioritising and be able to demonstrate a track record of making appropriate decisions and securing positive outcomes with complex casework.

You must have prior experience in taking homeless presentations and assessments under the Housing Act 1996 (as amended by the homelessness reduction act 2017).

If you are interested please call (phone number removed) or email

Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.