Job Description

Desktop Support Technician / Support Engineer - Contract Vacancy
Rate: 15 - 20 p/h
Working Location: Stratford, London
Contract Length: 3 months

My client has a requirement for a 1st Line Helpdesk Engineer on a 3-month contract. The client is in the Educational sector therefore require a DBS check.

They require extra support as they have gone through some internal changes and require the extra support. It is a great environment to work in with a lovely team.

Responsibilities

• Provide 1st and potentially 2nd line support for hardware and software issues across multiple endpoints.
• Diagnose and resolve technical issues.
• Manage and resolve complex technical incidents and service requests efficiently.
• Ensure all issues are logged, prioritized, and resolved within agreed SLAs.
• Work within a team.

Technical

• Manage Microsoft 365 environments (user management, Exchange, SharePoint, InTune, Teams)
• Azure
• Apple Macs
• PowerShell
• Endpoint (Management and Support)
• Familiarity with networking concepts and technologies (e.g., TCP/IP, DNS, DHCP).
• Set up classroom equipment
• Printers
• Password reset
• Telephones
• Handing out IT equipment and collecting it
• Basic 1 level troubleshooting

If the skill set is relevant, matches your experience and you're interested, please send over your CV.

In Technology Group Ltd is acting as an Employment Business in relation to this vacancy.