Job Description

Position: Operations Manager – Cornwall

Location: Truro Office/ Hybrid

Hours: 37.5 contracted hours per week 

Salary: £49,104.47 per annum 

Job ref: 4369

We regret to inform you that Advance is unable to accept any sponsorship requirements.

About the Role:

Would you like to work somewhere where you get to make a real difference every day?

Advance is a highly reputable charitable organisation which specialise in learning disabilities and mental health throughout the UK, and we are excited to be recruiting for an enthusiastic and inspiring Operations Manager in Cornwall.

As the Operations Manager, you will be supporting and leading a team of Support Managers and Support Workers, ensuring that we are delivering the highest quality of support to those who use our services. Success in your role means individuals who draw on our support will get the highest quality of support and are empowered to live their best lives. Services are based in Redruth, Cambourne and St Austell.

We provide a range of services for adults who have learning disabilities, autism and/or mental health needs. The services we provide are diverse and offer a unique and exciting opportunity to empower the individuals in receipt of support.

The successful applicant will be required to be the CQC registered manager for the delivery of regulated activities.

About you:

You will be an inspirational leader, who is a role model for outstanding, personalised support and has a passion for providing support that meets    and exceeds our internal quality and standards and those of our regulators

Able to audit each service every month to ensure regulation and legislations are compliant 

Have a ‘hands on approach’ – we expect our Operations Managers to be visible within our services and approachable to all members of the team.

Lead a culture of equality, diversity, inclusion, and flexible working where everybody can thrive, succeed, and contribute

Work to protect individual’s right to live in safety, free from abuse and neglect in line with Advance and the local Safeguarding Adults policies  and procedures

Able to develop and role model excellent relationships and collaboration with external stakeholders including commissioners, individuals’ circles      of support, and regulators, ensuring Advance has a highly regarded reputation in your area.To be successful in this role you must have:

•    Operational experience of Health and Social Care, with experience of leading and managing within the sector

•    Level 5 or equivalent professional/management qualification or a commitment to undertake

•    Experience of budget management

•    Experience of being a CQC registered manager or being involved in regulatory inspections.

•    Experience in the use of IT systems and equipment including, but not limited to, the Microsoft Office suite (Word, Outlook, Excel and                      PowerPoint).

Please note a valid driving licence and access to own vehicle are essential for this role.

For more information regarding this role, please see the attached job description and person specification.

For more information about the role please contact, Diane Bendem   

About the organisation:

Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard.

We recognise that our people are our greatest asset and we’re passionate about making Advance a great place to work.  We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations.

We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.

All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff.

Benefits of working for Advance:

We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits:

Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)

Sector specific training is provided as part of induction plus opportunities for professional development

Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more

Long service awards payable in 5 year increments

Golden Hello/refer a friend receive up to £500

Cycle to work scheme

Access to our Employee Assistance Programme

Free DBS (Disclosures and Barring Service)

Excellent opportunities to progress your career within Advance

Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support.  You will be required to provide evidence of right to work.  An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance.

We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader.

Advance Housing & Support Ltd reserves the right to close this job once sufficient applications have been received.

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