Job Description

This is an exciting opportunity for a positive and passionate individual looking for a Customer Service Administrator within a financial services organisation. Full training will be given on the product, but you will need a good telephone manner and experience speaking to customers on the phone.

Customer Service Administrator responsibilities will include:

First point of contact, taking a large volume of calls (40 to 70 per day) from clients

Liaising with clients, financial advisers and third parties to process and administer instructions and enquiries

Responding to requests for information in a professional manner via letter and email

Providing administrative support for clients and field force

Working as part of a team

Customer Service Administrator skills and experience required:

Previous experience providing customer service over the phone is essential

Excellent telephone manner

PC literate and experience with Microsoft packages

Strong attention to detail

At this company, the priority isn't about how quickly calls are handled, but rather ensuring a high level of customer service and leaving the client satisfied by the end of the conversation. It’s a fantastic place to work, offering team members a day off each year to participate in charitable activities, as well as great career growth opportunities.

25 days holiday plus 8 days Bank Holidays

Hours - Monday to Friday alternating between 08:30 to 16:15 and 09:15 to 17:00. Once fully trained up, the option to WFH 2 days per week will be available

Career opportunities

Salary £22,222 to £23,000

This is a four-month contract where you will be employed by the JRRL client.  In order to get the higher end of the salary, you would need to have experience of assisting clients over the phone, taking a large number of calls. This role is fully office based