Job Description

Our client is looking for a PC Field Service Technician, where you'll play a crucial role in maintaining and supporting their customers' IT infrastructure. They are committed to delivering exceptional service and ensuring customer satisfaction.
Key Responsibilities:

• Respond to service tickets in your regional queue and update ticket progress after each visit.
• Return all parts in a timely manner via the returns process with appropriate paperwork.
• Raise warranty tickets and manage with vendors as required, maximizing warranty credits.
• Work within a team to achieve departmental KPIs & Goals (SLA, Customer Satisfaction, Utilisation, Efficiency, Productivity & Financials).
• Build and maintain professional relationships with customers onsite.
• Regularly attend daily calls and team meetings.

Essential Qualifications:

• SC Level Clearance.
• English and Maths to GCSE standard.
• Full clean driving license.
• 2+ years of experience in a PC field service environment or PC field workshop environment.
• HP and Dell Accreditations for grade.
• Familiarity with current Microsoft desktop operating systems.
• Hardware skills: Diagnose, troubleshoot, support, and repair (including complex laptop break/fix repairs).
• Installation skills: Customer builds/Apps.
• Flexibility and willingness to travel.
• Willingness to participate in the standby rota (24x7x365).

Although the role is initially for a 5-month period there is a high possibility of extension. If you're interested in this role, please forward an up-to-date copy of your CV or call me on (phone number removed).
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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