Job Description

Do you want to join a Customer Service Team with a diverse range of responsibilities and a shared goal to deliver service excellence for our customers?

Fairhive  is a non-profit affordable housing provider with ambition. We already provide affordable housing to more than 20,000 people in our community and are striving to do more.

Our Customer Service team is essential to the smooth running of our business.

About the role

We are looking for a Customer Service Advisor to join our team and to help us achieve our social mission.

On the Job you will:

Act as first point of contact for Fairhive to ensure customers receive a courteous, approachable, helpful and professional service

Contact residents and support them to fill out resident census documents to ensure we hold up to date, accurate information about them

Handle all customer enquiries and transactions effectively and accurately, sending our correspondence, updating records, liaising with other parties, and any other general administration function as may be required for the efficient delivery of the service

Ensure the highest levels of customer service are practiced, including recording complaints and service failures

Adhere to our policies and procedures

About You

We’re looking for someone who enjoys connecting with a diverse range of people and who understands the importance of delivering an efficient and effective service to all our customers.

For this role you will need:

To be numerate and literate, educated to GCSE level or equivalent

Good intermediate IT skills

 You will ideally have skills and attributes that include:

strong verbal and written communication skills,

the ability to work as a part of a multi-disciplined team,

good time management skills

practical problem solving skills

If you’re open minded, compassionate and want to learn more about a career in our Customer Services Team, we’d love to hear from you!

Benefits include

28 days holiday plus Bank Holidays (pro rata for part time)

Discretionary performance related payment

Contributory pension scheme

Flexible working

Health Cash Plan

Workplace Options Employee Assistance Programme

Employee discount scheme

E&D Commitment

Our Vision and Values express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury and our surrounding areas’ diverse communities. As part of our continued commitment to our workforce accurately reflecting the community we represent, we welcome applicants from ethnic minority backgrounds, and applicants who have status as an individual with a physical or mental disability, as part of our ongoing commitment to Equality and Diversity. We are a Disability Confident Leader 

Closing date: 17th January 2025 at 1pm

Interview date: TBC

All applications for this role will be reviewed on a continuous basis. As such, should a suitable candidate apply before the closing date, interviews and offers may take place before this date