Job Description

We are currently recruiting on behalf of our client, a social housing provider based in South West London for a full-time Repairs Coordinator role.

The role is for 36 hours per week (Mon-Thu 9am – 5.15pm, Fri–9am – 5pm), and is able to offer hybrid working which can be discussed with the hiring manager. Interviews will be held on the 13th of January

To apply candidates should have housing experience and experience of coordinating repairs & maintenance works.

Repairs Coordinator (Damp & Mould) - £32k

* Be the main contact for our repairs service, keeping our customers updated at every step of their repairs journey

* Oversee escalated or high risk repair cases from start to finish

* Work with other teams and customers to assist with the complaints process

* Support the team to deliver a high-performing customer focused repairs service

* Work collaboratively with colleagues, our repairs partner, contractors and suppliers to make sure repairs are resolved effectively

* Book in surveyor visits and manage access into customer properties

* Manage the whole process for short term decants

* Keep customers informed about larger repairs projects and agree long term programmes of works in consultation with customers and contractors

* Monitor spend across all of the repairs budget and keep management informed of progress

* Report on and analyse performance data and highlight any trends or ways the service could make improvements

* Ensure new contractors are set up correctly