Job Description

The vacancy

Your typical day could start with you liaising with client departments, contractors, developers and consultants to ensure the successful rectification of issues on schemes, before updating Peabody colleagues on all defects queries in the defects liability period relating to their patch using Clixifix and our housing management systems.

As a Resolution Coordinator, you’ll be the key point of contact for customers for the resolution of any queries post occupation. You’ll have a detailed understanding of the schemes you manage and proactively manage defects of all new build properties within your area of responsibility, across the North East/West London region.

You’ll build relationships with client teams and work with project managers, leasehold, housing management and resident liaison staff to ensure high quality communication with residents, use your technical knowledge to agree solutions with Defects surveyors where necessary and direct contractors to take responsibility for completion where applicable. To be successful in this role, you will be expected to work from the Westminster Bridge Road office two days per week.

Your role covers everything from managing contractor performance on defects, ensuring all cases follow through to resolution and ensuring that each project is brought in on time and where this is not achievable ensuring residents and internal clients are kept informed in a timely manner. If you're able to solve problems independently and have effective IT skills, we want to hear from you.

This a 12-month fixed term contract.

To be successful in this role, you’re:

* experienced in defects resolution, aftercare or repairs within Social Housing or a Private background.

* passionate about delivering the best service to customers, and confident in setting realistic expectations.

* knowledgeable of both the current and emerging regulatory regime in respect of Building Regulations and Building Safety for residential construction.

* knowledgeable of the client relationship with Contractors and housebuilders in Design and Build contracts/Development Agreements.

* experienced in communicating and negotiating with internal and external stakeholders

Here are just a few of the benefits of working at Peabody:

* 30 days’ annual holiday, plus bank holidays

* two additional paid volunteering days each year

* flexible benefits scheme, including family friendly benefits and access to a discount portal

* 4 x salary life assurance

* up to 10% pension contribution

Are you ready to apply?

Please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role.

Closing date: 06 January 2025

Interviews will take place in person on the 13th & 14th January

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Contract type Fixed Term

Weekly hours Monday - Friday, 9.00-17.00