Job Description

2nd Line Engineer

Initial 3-month Contract Role - Inside IR35

On-site in Edinburgh Office

200 p/day

An opportunity has become available to join one of the world's leading technology organisations as a 2nd Line Engineer who will provide support for Windows 11 end-user devices.

Responsibilities:

• Act as the central point of contact for customers requiring technical support for Windows 11 devices.
• Diagnose, troubleshoot, and resolve complex hardware, software, and configuration issues.
• Deliver outstanding customer service and provide support as and when required.
• Maintain accurate records of incidents, resolutions, and updates using the ticketing system.
• Stay current with Windows 11 updates, best practices, and new features to deliver effective support.

Please note, the below requirements are essential and candidates without this will not be considered:

• Previous experience providing 2nd/3rd line support with proven experience supporting Windows 11 in a service desk environment.
• Excellent communication skills with the ability to work in a fast-paced environment.
• Proficiency in troubleshooting end-user device issues, including hardware, drivers, networking, and software.
• Familiarity with ITIL processes and service desk tools.
• Relevant IT certifications (e.g., Microsoft Certified: Windows Client, CompTIA A+) is desirable, but not essential.
• Experience with remote desktop tools and scripting (e.g., PowerShell) to automate tasks.

Please note, due to internal capabilities it will be difficult for us to take internal calls regarding your application - please direct all queries to (url removed), and they will be responded to, alongside your application ASAP. If you haven't received a response within 2 working days, please just call my direct line which is (phone number removed) - To allow applicants to have a fair review, please allow these 2 days before calling.

Further information available upon application.

ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.