Job Description

Our Client is seeking a Service Transition Manager on an initial 5-month contract with the possibility of an extension.

Start Date: ASAP - 3 Month Contract

Pay Rate: £517.48 Per Day PAYE (Umbrella also available)

Location: GL1 2TG

Working Hours: 37 Hours Per Week, Mon - Fri, 09:00 - 17:00

Job Purpose:

We are seeking an experienced Service Transition Manager to lead the client-side transition from the One SAP implementation programme to a successful operational support model. This role requires collaboration across all workstreams, partners, and business-as-usual operations to effectively engage with a broad range of stakeholders. The successful candidate will develop and deliver a comprehensive client-side transition approach for the programme.

Main Duties and Responsibilities:

Led the transition from the One SAP implementation programme to an operational support model, ensuring seamless integration into business-as-usual operations.

Collaborate with technical and programme management professionals, partners, and various workstreams to ensure alignment and effective communication throughout the transition process.

Develop a comprehensive transition approach, including timelines, resource allocation, and risk mitigation strategies.

Oversee the execution of the transition plan, ensuring adherence to established timelines and quality standards.

Define service requirements, including SLAs, hours of operation, and non-functional requirements.

Perform gap analysis between standard support models and programme requirements, and create service design and transition documentation to reflect end-to-end service solutions.

Drive continuous process efficiencies and improvements across the team, delivering maximum value for the organization.

Coordinate training sessions and provide ongoing support to end-users to facilitate a successful transition to the new operational support model. Skills and Experience:

Delivery-focused professional who can work to short deadlines

Public Sector Experience

Experience in the ERP/SAP implementationsDisclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases therefore also agreeing to be represented by i-jobs with respect of the vacancy you're applying