Job Description

We are currently working on behalf of a well-established Gas and Heating Client who are currently hiring and Out of hours Call Centre Agents/Administrators.

Location: Potters Bar

Hours: Monday – Friday 13:00pm - 22:00pm, weekly pay, one week in arrears

Pay - £14.86 per hour for 12 weeks, after 12 weeks after passing probation, you will then be offered a PAYE Permanent Role.

Description:

* Communicate promptly with customers and sub-contractors

* Handle 65-80 calls per day.

* Prioritize scheduling, programming, and booking for service engineers; meet diary deadlines.

* Distribute documentation as per client requirements.

* Control and clear engineers' timesheets daily, including electronic expenses.

* Check and authorize supplier/sub-contractor invoices; process reports.

* Manage challenging tenants.

* Address customer complaints or queries.

* Coordinate return of incorrect/damaged goods to suppliers.

* Arrange and coordinate weekend work.

* Complete other tasks as requested by management.

Requirements:

* Organisational Skills: Exceptional organisational abilities.

* Communication: Strong verbal and written communication skills.

Immediate start date

Please contact Rhys from R9 Recruitment, or apply to this advert to register your interest