Job Description

Property Manager - 12 Months Fixed Term

Didsbury, Manchester

£36,000

The Property Manager will coordinate the delivery of an effective, high quality estate and leasehold management service to a portfolio of unique developments. They will provide expertise and specialist advice on all aspects of managing leasehold and shared ownership properties ensuring a consistent and co-ordinated approach across all Customer groups.

What you’ll be doing

* Deal courteously and efficiently with enquiries concerning all types of management and maintenance issues at properties managed by Plumlife

* Provide a high-quality, responsive and value-for-money property management service to our customers, achieving high levels of customer satisfaction.

* Carry out scheme inspections on a regular basis to ensure high standards of cleanliness, grounds maintenance, decoration etc; ensuring the managed areas are compliant with Health and Safety regulations and taking appropriate action where necessary.

* Ensure that a customer focused service is provided; communicating with customers effectively, providing regular updates and relaying key information through a variety of mediums to sustain a visible management service.

* Prepare and monitor budgets, service charge accounts, Section 20 consultation.

* Attend residents meetings and AGM’s and visit residents in their homes as required.

* Ensure responsive and planned repairs carried out to properties are of a high standard, delivered well, in line with budgets and in accordance with legislative requirements.

* Take a leading role in planning major works, preventative maintenance and cyclical works in accordance with any operating manuals, specifications and particulars of the lease. Recognition of situations where specialist technical support is required, coordinating third parties and overseeing subsequent works.

What you’ll need:

* Qualified to IRPM or equivalent Housing Qualification or working towards

* Experience of block, estate or property management role

* Experience of delivering a customer focussed service

* Experience of Leasehold Management including Health & Safety compliance requirements

* Experience of setting and monitoring budgets

* IT Literate

* Ability to use own initiative and work under pressure to meet tight deadlines

* Excellent problem solving abilities

* Knowledge of relevant Leasehold, landlord and tenant legislation including S20 consultation process and consultation with customers generally

* Full clean UK driving licence and use of own transport

* Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check

What we need from you:

* Ability to demonstrate empathy in dealing with and resolving disputes

* Excellent customer service skills

* Ability to communicate with people at all levels:

What we give you in return for your hard work and commitment:

* Pension ¦DC Scheme (up to 10% contribution from both colleague and Great Places)

* WPA ¦Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members

* The Market Place ¦high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more

* Annual Leave ¦Start at 26 days annual leave, increasing up to 30 days + Bank Holidays

* Lottery ¦ Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50

* Savings Club ¦ You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary)

* Sharing Greatness ¦ Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets.

* Help with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work