Job Description

Administer MFT infrastructure, activities include handling installation, upgrades and maintaining File Transmissions and related applications. onboarding/demising partners, monitoring health of application servers, performance tuning and troubleshooting including L2/L3 support.

* Work in rotating shifts and provide out of hours support on rotation basis to support the services.

* Identify operational, audit, compliance risks / issues and contribute to mitigate the same.

* Participate in crisis calls for service recovery, MIRs and SIPs. Own the resolution of problems in hand, demonstrate analytical and problem management skills to drive the resolution and prevent recurrence.

* Work on critical / complex incidents and ensure completion within agreed deadlines. Participate in POCs and other technical initiatives. Create / maintain knowledge base through documentation, KT sessions.

* Share technical knowledge and skills with team members to build / uplift capabilities.

* Brainstorm with team leaders and peers on emerging technology trends, constantly question, clarify from teams and ensure that critical technology issues are surfaced and considered.

* Act as a buddy to the new joiners and colleagues to help them settle and take up work in the project and provide technical leadership to enhance their technical ability, guiding them for new processes and procedures, mentoring for competency preparations etc.

* Promote/drive process improvement, automation to improve efficiencies and reduce toil.

* Enterprise focus – building solutions with an emphasis on sustainability, supportability, stability and robustness including disaster recovery features.

* Knowledge of Service Management (Change, Incident and Problem) and Agile methodologies.

* Ability to work independently with minimal supervision and with sense of ownership and accountability.

* Strong written, verbal, and interpersonal communication skill