Job Description

User Researcher

Duration: 3-month contract

Location: Remote

Daily Rate: £475 per day (a status determination assessment has been carried out and the outcome placed the role outside IR35)

About Triad

Triad Group Plc is an award-winning digital, data, and technology partner dedicated to helping organisations committed to meaningful change. We strive to make the world a better place by focusing on excellence and efficiency, consistently delivering high-quality services to our clients. Our mission is to become the UK's favourite technology company by 2025.

Join our award-winning team, recognised twice for "Project Excellence" at "The Chartered Institute for IT & Computing Awards." Operating at the heart of the public sector, Triad understands the technology challenges faced by this sector and is committed to delivering the best value for UK citizens.

With a 35-year history of success across public, private, and third sectors, Triad defines, designs, and delivers innovative digital solutions. Our flat management structure and absence of burdensome hierarchy foster autonomy, creativity, and innovation, enabling us to tackle complex problems effectively.

Responsibilities:

Conduct User Research establishing user needs, highlighting pain points and seeking opportunities to improve user experiences.

Produce research plans containing appropriate methods to address the research problems.

Describe User Personas.

Define Customer/User Journeys.

Develop wireframes and interactive prototypes - low and high fidelity as required (using tools such as Adobe XD, Axure, and Balsamiq).

Conduct user testing and gather feedback.

Work with Users, Product Owners, Business Stakeholders, Technical Teams and Business Analysts collaboratively.

Create sitemaps and style guides (desirable).

Create user-friendly and intuitive user experiences.

Actively seeking feedback on designs and encouraging constructive criticism from the stakeholders.

Research for, and design of the Information Architecture (desirable).

Keep track of industry trends and act as a thought leader in UX for Triad, inside and outside of the company (desirable).

Requirements:

Strong portfolio of successful UX in IT projects (required) and website designs & build (desirable).

Demonstrable experience in User-Centred Design.

Experience in conducting research using a variety of methods.

Experience and understanding of using Agile frameworks to deliver IT solutions.

Experience in conducting usability testing and feeding back insights to the project.

HTML, CSS and JavaScript (desirable).

GDS (Government Digital Service) experience (desirable).

Experience in designing systems for users with digital accessibility needs (including an understanding of WCAG2).Why Join Us:

Opportunity to work on challenging and impactful projects within the public sector.

A collaborative and supportive work environment with opportunities for professional growth and development.

Chance to work alongside our award-winning permanent team and learn from industry experts.

Other Information

If this role is of interest to you or you would like further information, please contact Ryan Jordan or submit your application now!

Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. Triad Group Plc acts as an Employment Business for this contract position