Job Description

Role: Service Designer

Location: Edinburgh, 2 days per week on site required MUST be local to the office, remote working not an option.

Rate: .00 (umbrella)

Duration: 6-month contract

We're looking for a talented Service Designer to join our team and help shape the future of customer journeys. You'll work at the intersection of innovation, strategy, and user-centered design, collaborating with cross-functional teams to drive impactful outcomes.

About the Role

As a Service Designer, you'll:

• Collaborate with agile teams to uncover priorities, visualize outcomes, and define scope.
• Shape strategic initiatives by incorporating customer, colleague, and market insights into propositions and services.
• Facilitate workshops and discussions with stakeholders, ensuring business needs, risks, and contexts are well-understood.
• Advocate for user-centered design and make informed decisions that prioritize customer experiences.
• Research and document current and future state services to guide strategic projects.
• Partner with designers, engineers, and product owners to craft innovative and impactful solutions.
• Share knowledge and embed design principles across a variety of products, services, and customer journeys.

We're seeking someone with:

• A proactive and driven mindset to achieve individual and collective goals.
• Strong relationship-building skills and an innovative approach to problem-solving.
• Credibility when engaging with senior stakeholders and the confidence to challenge constructively when needed.
• Resilience and calmness under pressure, with the ability to navigate emerging priorities.
• Exceptional communication skills, effective across technical and non-technical audiences.
• Experience in research and design-thinking methods to support informed decision-making.
• Strong ability to conduct clear and precise product strategy.
• Proven ability to conduct service blue printing.
• Proven ability to conduct trend forecasting.
• A background working within Insurance and/or Financial Services will be beneficial.

Why Join Us?

Work in an inclusive, supportive culture that values diversity and encourages innovation.

Be part of a team shaping a modern and dynamic approach to digital banking.

Access competitive benefits and opportunities for career progression.

Enjoy flexible working arrangements that promote work-life balance.

Candidates will ideally show evidence of the above in their CV to be considered please click the "apply" button.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.