Job Description

Payroll Service Helpdesk Officer

Hourly rate: 13.61

Working hours: Monday-Friday 9am to 5:30pm

Location: One Angel Square NN1 1ED/ Hybrid

Opus People Solutions on behalf of West Northamptonshire Council are recruiting for a Payroll Service Helpdesk Officer to be the first point of contact for multi-client customers, with enquiries related to the Pension pay, HR & Payroll.

This is a temporary contract until the end of March 2025 with review for extension.

Main responsibilities:

• To resolve customer queries by telephone, online self-service portal and email, within pre-determined timescales, escalating to second line in appropriate circumstances. Ensuring service is delivered in line with Service Level Agreements and organisational requirements

• To provide a range of high-quality payroll support, delivering excellent customer service by giving the customer the best possible experience. Providing accurate information and support in response to customers enquires according to agreed procedures, polices, practices and regulatory and legislative requirements.

• To ensure an integrated approach to Payroll services for shared services through assisting with the implementation of new technologies, methodologies and processes which contribute to organisational effectiveness.

For more information or to process your application, please apply now!