Job Description

Systems Engineer

Reports to:

IT Service Manager

Location: Sunderland, with occasional travel across different UK sites

Hybrid working

Rate: £(Apply online only)/day inside IR35

Contract length: 6-month contract

Nature and Scope

The role involves IT systems and infrastructure support, providing 3rd line assistance for IT incidents and service requests to support the ongoing BAU (Business-As-Usual) functions of the IT team and wider business. The role also supports projects aimed at improving IT infrastructure across both corporate and operational technology environments.

Job Purpose

The Systems Engineer provides 3rd line support to the BAU IT function, serving as an escalation point for service desk and technical support engineers. The role involves maintaining and supporting the current IT infrastructure, assisting senior team members, and contributing to IT infrastructure improvement projects.

Key Accountabilities

• Support and Operations:
• Collaborate with the IT team to deliver BAU IT services.
• Troubleshoot and resolve incidents related to IT systems.
• Provide technical support for a range of applications and services, ensuring prompt escalation when necessary.
• Documentation and Process:
• Prepare and maintain technical documentation and network designs.
• Follow established safety, security, and quality standards.
• Projects and Innovation:
• Assist with IT infrastructure improvement projects.
• Stay up-to-date with emerging technologies to optimize system performance.
• Stakeholder Engagement:
• Act as a contact point for IT requests from various stakeholders.
• Build and maintain strong relationships with internal customers and third-party suppliers.
• Team Collaboration and Leadership:
• Provide technical guidance and mentoring to service desk staff.
• Foster strong collaboration within multi-location teams.

Job Dimensions

• People Management: None.
• Budget Management: None.
• Key Relationships: IT Manager, Service Desk, Senior Engineers, and external suppliers.

Person Specification

Knowledge and Experience:

• Minimum of 3 years in IT support, with experience as a 2nd or 3rd line engineer.
• Proven ability to deliver high-quality IT support and maintain user satisfaction.
• Experience working in distributed or multi-location teams.
• Familiarity with large infrastructure projects; knowledge of the renewables industry is a plus.
• Understanding of ITIL practices.
• Full UK driving license.

Skills and Certifications:

• Proficiency in:
• Cloud technologies (Azure and AWS).
• Virtualization platforms (e.g., VMware).
• Basic networking (TCP/IP).
• Certifications such as Microsoft MCP, Cisco CCNA, or equivalent.
• Strong problem-solving, organizational, and communication skills.
• Customer-focused mindset with a commitment to excellence.
• ITIL certification is desirable.

Attributes:

• High motivation and initiative.
• Strong ability to work collaboratively in a matrixed environment.
• Effective relationship-building skills with stakeholders at all levels.
• Results-oriented, with a commitment to meeting deadlines.