Job Description

The IT helpdesk - 1st line is being offered on a 12 month fixed term contract and will provide 1st line remote IT support to a wide range of users. Requiring an individual with a broad skill set, capable of providing top-notch assistance and support to a large public sector organisation based in Pontypridd. The role offers an opportunity to work in a dynamic team environment and contribute to the smooth operation of vital IT systems.

Client Details

Our client is a well known Public Sector and Government organisation looking for an IT helpdesk - 1st line support.

Description

Provide 1st line remote IT support to end-users

Checking systems logs to ensure any issues are identified and highlighted in a prompt manner

Create new cost centre and suppliers and change authority pillars within the procurement system

Provide end user support to technical and non-technical users by showing how to use the system to improve the end user experience

Ensure high levels of customer satisfaction through excellent service deliveryProfile

Experience in use of ERP systems particularly Finance

Proficiency with Microsoft Software

Strong customer service and communication skills

Ability to schedule and manage multiple appointments effectively

Problem-solving skills and attention to detailJob Offer

Salary up to £21,000 per annum

12 month fixed term contract - possible extension.

Free travel by train

Hybrid working 2-3 days per week near Pontypridd

Generous holiday entitlement and Pension

An inclusive and supportive company culture