Job Description

Office Administrator

Location: Dartford (onsite)

Type: 4 week contract

Rate: £125/day

Position Overview:

We are seeking an organized and proactive Office Administrator to join our team. The successful candidate will play a vital role in coordinating the collection and delivery of mobile phones across a user base of (Apply online only) individuals. This role requires excellent communication skills, proficiency in Microsoft Office applications, and a customer-focused mindset.

Key Responsibilities:

Scheduling Collections and Deliveries: Contacting users to arrange convenient times for mobile phone collections and deliveries via phone and email.

User Management: Maintaining and updating accurate records of user interactions and schedules using Microsoft Excel.

Communication: Responding promptly to user inquiries via email (Outlook) and phone to ensure a seamless process.

Coordination: Liaising with the logistics team to ensure timely and accurate pickups and drop-offs.

Problem-Solving: Addressing any scheduling conflicts or user concerns professionally and efficiently.

Requirements:

Proficiency in Microsoft Excel for data tracking and reporting.

Familiarity with Microsoft Outlook for email communications.

Comfortable making outbound calls to users and engaging with diverse individuals.

A friendly and customer-focused approach to dealing with users.

Previous experience in customer service, scheduling, or logistics coordination is an advantage.ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy