Job Description

Job title: Job Scheduling Administrator

Location: Nottingham NG7

(Hybrid Tuesday and Thursday office based - Mon, Wed, Friday Remote)

Contract length: 6 month initial contract - Potential to become a 6 month rolling contract or go permanent

Shift Pattern: (39 hours per week - Hybrid Tuesday and Thursday office based - Mon, Wed, Friday Remote)

Rate: £12.60

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting for a Job Scheduling Administrator on behalf of a global company in the Tech/ Intelligent Infrastructure industry. This role is from Monday - Friday on a Hybrid basis of 2 days per week in the office on a Tuesday and Thursday. This is a 6 month contract that has the potential to be on a 6 month rolling contract.

The successful Job scheduling Administrator also known as a Cell Tower Coordinator will join the growing Energy Services Team based in Nottingham. The Job scheduling Administrator will offer excellent Customer Service and Admin support to the wider team.

Responsibilities:

Proactively plan, raise and schedule appointments, ensuring all booking requirements are addressed, including permits, site access, keys, vehicle hires, and out-of-hours arrangements.

Efficiently organise and prioritise your workload to meet defined targets and expectations for each appointment, ensuring timely and successful completion.

Resolve any escalations and queries swiftly, adhering to specified timescales and SLAs, through both written and verbal communication, maintaining a high level of service.

Provide essential administrative support to field engineers, ensuring all necessary documentation,resources, and arrangements are in place for successful completion of works.

Work closely with the customers to ensure outstanding customer satisfaction, ensuring that all communications and actions are delivered as agreed and meet the highest expectations.

Ensure the accuracy and quality of all data entered into Company CRM/Customer systems, maintaining high standards across all data entry activities.

Maintain accurate and up-to-date data for live trackers, relating to work requests and job completion outcomes.

Support other Cell Tower functions when necessary, during team absence or demanding periods.

Build and sustain strong relationships with other teams within Energy Services to facilitate seamless inter-team operations.

Understand and operate within the framework of Company values and the Company strategy.

About You/ Previous Skills and Experience:

Demonstrate excellent organisational abilities to effectively manage your workload.

Work efficiently and adaptably to meet changing demands.

Tackle problems and challenges with a logical and systematic approach.

Possess strong Microsoft and analytical skills.

Excel in managing relationships with both internal and external stakeholders.

Embrace and advocate for change with a positive attitude.

Experience:

Experience in the energy sector or a scheduling environment is preferred, though not essential.

Familiarity with Cell Tower booking processes is advantageous, but not required.

Proven experience in delivering exceptional customer service, both written and verbal, is desirable.

Experience within an Administrative position

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