Job Description

Are you someone who thrives on helping others and providing excellent customer service? Are you organised, a great communicator, and able to handle a wide range of tasks to support both customers and colleagues? If this sounds like you, then you could be a Business Support Officer with us!

As the first point of contact, you'll play a vital role in providing advice and assistance to residents, working closely with our local housing teams to ensure we deliver on our promises. You’ll be answering queries, arranging appointments, assisting with estate services, and making sure our customers feel supported, whether it's over the phone, in writing, or face-to-face. To be successful in this role, you will be required to work from the Houghton Regis office two days per week.

With a focus on providing a 'right first time' approach, you’ll help with everything from housing advice to rent enquiries and even help with processing court applications. Your attention to detail and organisation will help ensure that records are kept accurate and up-to-date, and that the office runs smoothly, reducing the administrative burden on the wider team.

This is a 12-month fixed term contract.

Could it be you?

To be a success in this role, you’re:

* experience in working in a customer facing role

* experienced in providing business administration support to front line teams

* experienced in applying housing policy and procedures, such as: Successions and Assignments, Mutual Exchanges, Tenancy Changes

* a strong communicator, both written and verbally

* highly organised with strong IT skills including Microsoft packages

At Peabody, we’re all about making a difference to our community and helping people flourish.

Here’s what you’ll get when you join us:

* Flexible and hybrid working

* 30 days' annual leave, plus bank holidays

* Up to 10% pension contribution, matched 1:1

* Two additional paid volunteering days each year

* Flexible benefits scheme, including options for healthcare, dental care, and more

Closing date: 22nd January 2025.

As an employer, Peabody does not provide sponsorship as a licenced UK employer