Job Description

Office Administrator

Location: Dartford (onsite)

Type: 4 week contract

Rate: 125/day

Position Overview:

We are seeking an organized and proactive Office Administrator to join our team. The successful candidate will play a vital role in coordinating the collection and delivery of mobile phones across a user base of (Apply online only) individuals. This role requires excellent communication skills, proficiency in Microsoft Office applications, and a customer-focused mindset.

Key Responsibilities:

• Scheduling Collections and Deliveries: Contacting users to arrange convenient times for mobile phone collections and deliveries via phone and email.
• User Management: Maintaining and updating accurate records of user interactions and schedules using Microsoft Excel.
• Communication: Responding promptly to user inquiries via email (Outlook) and phone to ensure a seamless process.
• Coordination: Liaising with the logistics team to ensure timely and accurate pickups and drop-offs.
• Problem-Solving: Addressing any scheduling conflicts or user concerns professionally and efficiently.

Requirements:

• Proficiency in Microsoft Excel for data tracking and reporting.
• Familiarity with Microsoft Outlook for email communications.
• Comfortable making outbound calls to users and engaging with diverse individuals.
• A friendly and customer-focused approach to dealing with users.
• Previous experience in customer service, scheduling, or logistics coordination is an advantage.

ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.