Job Description

Communicate Outsource work priority for customers on a daily/weekly basis with attention to detail for the customer’s requirements and our contractual obligations.

* Provide Quotation of sub-contract prices to customers via Sales system. Manage daily prioritization of Customer’s orders and communicate status and manage escalations.

* Answer daily queries of customers, relaying information in documented form.

* Process Customer’s new requests and ensure work is managed in a timely manner for Outsource by:

* Triggering release of Service Orders to our suppliers for Outsource work

* Partner with logistics to physically verify the units are progressing per the process

* Monitor Turn Around Time of jobs to ensure we meet customer contractual commitment

* As required handle requests to verify status for receipt or other processing steps for outsourced work

* Update internal system notes for individual jobs.

* To follow quality procedures to log certificates onto the internal system for auditing purpose.

* Support the overall Outsource on-site duties on a day to day basis providing good team work and prompt support.

* Assure supply of high technology materials, equipment and/or services in accordance with supply chain optimization goals and management objectives.

* General purchasing responsibilities may also include trigger and/or generation of requisitions, purchase orders and overall scheduling. Review of supplier quotes, order confirmation status to ensure orders are on-time and meeting customer required dates.

* Support any procurement outsource contract staff as needed, including but not limited to, open order reports, supplier confirmation, on-time delivery, expediting, etc