Job Description

A Digital Tools Implementation Lead is required for a long term contract assignment based in Stevenage.

3 days per week on site.

Overview of department:

CSS (customer support services) UK are a customer focused, customer facing organisation spending much of our time working with users ensuring our products are ready for action when required. We thus play a vital role in maintaining the company's reputation, which is key to building and maintaining long term relationships for our future prosperity.

CSS are involved throughout the lifecycle for all products including weapon systems, missiles, test equipment, training and support equipment and we work as part of an integrated multinational team.

Responsibilities:

We are looking for a self-motivated individual with excellent communication skills, to plan and implement one of our digital tools for in-service support, together with the associated change management within the Customer Support & Services (CSS) UK organisation. This is a great opportunity to support the transformation activities through the utilisation of digital tools and ideally, the successful candidate will have experience of implementing digital tools to support in-service product lifecycle management.

Whilst working with our colleagues across the company internationally, you will have the opportunity to shape how the in-service digital tools will be utilised, developed and deployed, with the focus on delivering world-leading support to our customers whilst satisfying our strategic business objectives. Get in touch if you are interested in making a difference and helping us deliver strategic change in a customer focused, delivery environment.

Skillset/experience required:

A self-starter that has experience of implementing digital tools into a customer / product support business environment, together with the associated planning, implementation & change management, ideally utilising Agile.

Fully understands the project milestones required when implementing digital tools and how they influence the project.

Strategic agility, anticipating future requirement for both the tools and project planning.

Ability to build and establish strong business relationships with internal stakeholders and members of the team that will utilise the tool, including the ability manage cross culture personalities and interactions.

Customer focused, dedicated to meeting the milestones and making sure the project is deployed successfully to the user's satisfaction.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website