Job Description

Our Housing client based in Staines-upon-Thames are currently recruiting for a Property Projects Case Manager to join their Repairs and Maintenance team as soon as possible.

This is full time, temporary position offering 35 hours per week at approx 24 per hour Umbrella LTD.

The purpose of the role is to provide case management support to Surveyors to ensure cases progress in a
timely manner and to customer's satisfaction.

Case management of property projects including legal disrepair cases, Aids & Adaptations, HHSRS cases (Awaab's Law), customer's home improvement requests and Latent Defects.

Responsibilities:

• Effective and proactive management of specialist property projects from initial creation to completion, tracking project milestones, maintaining records, and ensuring contractual obligations and customer expectations are met by all parties.
• To act as a dedicated point of contact for the customer to resolve and investigate any concerns that may arise concerning their repair and for the duration of the works.
• To proactively work with Surveyors to overcome barriers to enable repairs to take place.
• To manage any HHSRS cases (Awaab's Law) in line with legislation ensuring timescales are adhered to.
• To liaise with internal and external partners to ensure that each repair is being completed in the most timely and cost-effective way.
• To manage legal action when required for access for works to take place, liaising with relevant operational teams. Liaise with Decant Team to minimize disruption to customers and cost to business where there is a requirement for a decant to enable works to proceed

Requirements:

• Knowledge of current Housing Legislation and up to date case law.
• Excellent customer service experience with the ability to communicate effectively with customers, translating technical updates in a way they can understand
• Experience of working in a responsive repair environment

If interested please feel free to get in touch at (url removed) or call James at Service Care Solutions on (phone number removed)