Job Description

Large Housing Association requires a Performance and Compliance Lead to play a crucial role in analysing, interpreting, and communicating data and information from diverse sources to various audiences.

Responsibilities:

Making data-driven decisions to foster a culture of evidence-based decision-making. The role is instrumental in promoting innovation and continuous improvement, challenging existing practices, and developing more effective means of enhancing service outcomes.

The opportunity to significantly improve performance and compliance e.g. voids and lettings.

The role involves developing and managing a rigorous compliance function within the team to ensure adherence to policies, processes, and regulatory standards.

Implement and lead activities related to the collection, collation, publication, and presentation of a wide range of data for planning, monitoring, benchmarking, and evaluation purposes.

Apply advanced analytical techniques, including statistical analysis, scenario modelling, and forecasting, to assess opportunities for change and evidence for performance improvement.

Review and optimise existing reports, ensuring they are fit for purpose, and develop regular reports for various audiences.

Assist in optimising internal business processes, identifying addressable problems, and recognising trends.

Skills and experience:

Experience in housing management, particularly in lettings and voids.

Experience in leading and managing a diverse team, fostering a positive and collaborative team culture.

Ability to coordinate and manage multiple projects simultaneously.

A customer-centric approach to ensure that voids and lettings processes align with the

needs and satisfaction of residents.

Ability to develop strategies to enhance the overall customer experience in the voids and lettings process.

Familiarity with property management systems and tools used in voids and lettings.

Utilise appropriate software, such as Power BI, to present complex information

engagingly, leading to improved practices and decision-making.

Evidence proficiency in the full Office 365 suite of software, advanced Excel skills, and

use of data visualisation software (Power BI or similar).

A customer-centric approach, ensuring that performance improvements align with and

positively impact customer satisfaction.

Experience in performance monitoring, benchmarking, and target setting.