Job Description

Our client is a global SaaS type company with a range of software products within the B2B and B2C marketplace. They are now seeking a Post Sales Support Specialist with a good understanding of software products. Located at their impressive UK headquarters in central London. This is an 8 month contract initially with 2 days in the office.

Skills

* Experience in engaging with customers via outbound calls and emails, with excellent written, verbal and presentation skills.

* Experience delivering software-based product onboarding or training.

* Knowledge of CRM software would prove very useful.

Duties

* Providing customer support including onboarding partner, strategy and training.

* Be the first point of contact to resolve challenging customer queries.

* Hold consultative conversations and using questioning skills to uncover customer pain points.

* Able to build urgency in customers to activate and use their subscriptions.

Benefits

* Long contract

* Product Training

* Free Breakfast