Job Description

An Aftercare Officer is required to join a dedicated team in a London-based Housing Association, providing essential customer service and ensuring smooth operations within the department.

Client Details

This is a large-scale, not-for-profit organisation, employing thousands of people across the UK. They are dedicated to providing first-class services and support to their customers across London, by providing affordable housing.

Description

Key responsibilities:

Providing face to face support to customers

Liaising with contractors to resolve any issues raised by residents

Acting as the main point of contact between the Aftercare and Defects teams

Managing and updating client records

Coordinating appointments and schedules

Assisting with the preparation of reports and presentations

Collaborating with other departments to ensure smooth operations

Participating in staff meetings and training sessionsProfile

A successful Aftercare Officer should have:

Prior experience in an Aftercare role or similar

Knowledge of Defects Management

Strong organisational and multitasking skills

Excellent communication and interpersonal skills

Proficiency in MS Office applications

Ability to work well in a team setting

High level of discretion and understanding of confidentiality principles

A proactive approach to problem-solvingJob Offer

A competitive annual salary of £30,000 - £37,000

The flexibility of a hybrid work environment

Opportunity to work in a supportive, not-for-profit environment

Comprehensive training and development opportunitiesTake this chance to become part of a committed and passionate team working towards meaningful goals. Apply today to join us in making a difference in our community