Job Description

A housing association based in Croydon is seeking two compassionate and friendly Customer Solutions Coordinators to join their team in Croydon. As a Customer Solutions Coordinator, you'll be responsible for investigating housing-related complaints and member enquiries, providing timely and empathetic responses that offer full explanations and, wherever possible, resolutions for our customers.

Contract role with a competitive salary of £21 per hour for a 37-hour week

Become part of a dedicated complaints resource team, making a real difference in the lives of our customers

Enjoy the stability and growth opportunities of a leading housing provider, Clarion Housing Group Preferred Requirements:

Excellent communication skills, both written and verbal, with the ability to provide clear and concise responses

Strong organisational skills and attention to detail to effectively manage and prioritise a varied caseload

Proven experience in handling housing-related complaints and enquiries, with a passion for customer service

Empathy and the ability to understand and address the needs of our diverse customer base

Collaborative mindset, working closely with colleagues to ensure the best possible outcomes for our customers Preferred Qualifications:

Relevant experience in a customer service or complaints handling role, preferably within the housing sector

Excellent problem-solving skills and the ability to think creatively to find solutions

A genuine interest in making a positive impact on the lives of our customers